If you enabled our product / solution to send e-mail notifications on errors, it is extremely likely that the support team has already received the error report and we are working on the problem (you will receive a phone or e-mail notification shortly, after we assess the problem).
For any support inquiry use the support e-mail assigned to your company - if you do not know it, you may use the generic support e-mail (use the e-mail link on the resource panel). Please do not send support inquiry e-mails directly to individual engineers, since the support e-mail accounts are archived and tracked, thus making it easier (and faster) for us to help you.
Use your EBS support username/password on the support URL you have been assigned
You can view your support contract status on the support site.
